02SUPPORT

Human support

When a developer hits something AI can’t fix, a human can step in and answer the question. Every answer becomes part of the context, and makes the next question easier!

$ npx restless init

  • A human support inbox that any of your developers can escalate to if they’re not getting the answers they need.

  • You have access to the user’s API, MCP, and support history to help debug with them.

  • All answers are added to the product’s context, so future similar questions can be answered easily.

AUDIT TRAIL

When AI isn’t sure,a human takes over

APIs fail in ways a chatbot can’t always untangle. When a developer hits one, Restless hands the full thread, with their context attached, to someone on your team who can.

  1. 1

    AI answers most tickets

    Restless resolves the majority of questions on its own, from your docs, your API, and past answers.

  2. 2

    Escalate to a human

    When it can’t, the developer reaches your team in one click, with the full thread and their context attached.

  3. 3

    Answers compound

    The key parts of every human answer become reusable context, which powers your docs, AI agent, MCP server and more.

What you can see:
  • Docs
  • Agent
  • MCP

A developer asks why their webhook receives duplicate events, Restless answers that a slow endpoint gets retried deliveries, and when that does not fix it the thread escalates to John, who explains that webhooks are at-least-once and that deduplicating on the event id is the fix.

UNIFIED INBOX

One inbox forevery conversation

AI and human replies, the developer’s live logs, and full context all live in the same thread.

The Restless support inbox: a workspace rail, a list of developer conversations with Mia Chen’s thread open, and that thread showing her question, the AI’s answer, and her recent 404 and 401 requests above a reply box.

DEV SUPPORT

Keep your developersmoving forward

Restless does its best to answer questions without any human intervention. When users have a question we don’t have answers to, though, we make it easy for them to escalate to you.

See what they see

Their live API calls, MCP activity, and past tickets load with
the thread, so you debug from the same view they have.

Reply from Slack

Answer developer questions without leaving Slack. Threads sync back to Restless automatically.

Realtime logs at your side

See the developer’s actual requests, responses, and errors while you help, so there’s nothing to reproduce.

Draft replies with AI

Restless drafts an answer from the user’s context and past support history. Review, tweak, and send.

Every answer becomes context

Resolved answers feed the product’s context, so the next time someone asks the same thing, it’s already answered.

Related features

MCP Server

Give agents native access to your API, no docs required.

Learn more

Agent Recovery

When an agent hits an error, the response tells it how to fix it.

Learn more

Workbench

Filter your logs and replay any request to see exactly what failed.

Learn more

GET STARTED

Setup is a breeze

Restless is tightly integrated with your API, so we install a small SDK. Don't worry, we walk you through every step of the way.

Nothing is uploaded without your permission.

$ npx restless init

A terminal animation shows the Restless API setup from introduction through account login.